Experience
Progressive leadership across telecom, IT operations, enterprise technology, investment strategy, commercial development, and bid management.
Roles & measurable outcomes
A career built from operational IT foundations upward into enterprise solutions, investment strategy, and governed commercial bidding — each role expanding on the last.
NOW
Sales & Bidding Manager
EarthLink Group — TTECH · Baghdad, Iraq
May 2024 – Present
Leads the commercial and bidding function for one of Iraq's largest technology and telecom groups, driving digital-transformation sales to government ministries, public institutions, and enterprise clients across cloud, connectivity, and managed IT.
Responsibilities
- Architect and govern the end-to-end bid lifecycle for high-value government and enterprise ICT tenders.
- Direct cross-functional proposal teams spanning pre-sales, finance, legal, and product.
- Cultivate executive relationships with government decision-makers and C-suite clients.
- Design bid-performance KPIs and pipeline dashboards to steer the commercial engine.
- Lead negotiation, commercial modelling, and contract finalization for multi-year, multi-million-dollar deals.
Key Achievements
- +35% bid win-rate in year one through a structured bid-governance framework.
- Established the group's commercial presence in government digital-transformation procurement.
- Faster proposal turnaround delivered via standardized bid processes.
Strategic value — turned bidding into a governed, measurable commercial engine.
01
Investment Manager — Business Development
EarthLink Group — TTECH · Baghdad, Iraq
Nov 2023 – May 2024
Drove strategic investment and market-expansion initiatives across the digital-services portfolio, aligning capital allocation with commercial growth priorities.
Responsibilities
- Identify new investment and sales opportunities across cloud, connectivity, managed IT, and enterprise software.
- Manage high-value accounts with tailored digital-transformation solutions.
- Execute commercial strategies aligned with Iraq's national digital-economy agenda.
- Forge alliances with vendors, institutional investors, and government agencies.
- Lead multi-stakeholder negotiations and deal structuring.
Key Achievements
- Multi-million-dollar deal negotiations that expanded the pipeline and seeded the Sales & Bidding function.
- Investment-reporting frameworks that accelerated decisions.
- Market-intelligence processes that sharpened targeting.
Strategic value — linked capital allocation to commercial growth.
02
IT Client Solutions Manager
EarthLink Group · Baghdad, Iraq
Jun 2023 – Nov 2023
Served as the commercial and technical interface between EarthLink's digital-services portfolio and its enterprise client base, converting technical capability into structured commercial offers.
Responsibilities
- Design and launch a comprehensive digital-services catalogue.
- Orchestrate end-to-end client onboarding.
- Engineer bespoke digital-transformation solutions with product and pre-sales teams.
- Contribute to RFP and proposal development.
- Run structured client needs assessments.
Key Achievements
- +25% client satisfaction with a 95% same-day resolution rate.
- +30% client engagement contributing to 15% revenue growth.
- +20% service uptake across the portfolio.
- +10% RFP conversions.
Strategic value — converted technical capability into structured commercial offers.
03
Individual Contractor — Partnerships & Outreach
UNITAR · Online / Iraq
Jul 2021 – Apr 2022
Provided commercial and stakeholder-engagement support for a flagship global digital-development conference, extending influence into international development networks.
Responsibilities
- Cultivate partnerships with international organizations, academia, and the private sector for speakers and sponsors.
- Execute digital promotional campaigns.
- Coordinate multi-session programming, schedules, and logistics.
Key Achievements
- +50% global conference reach.
- +30% cross-sector collaborations.
- +25% attendance.
- +20% attendee satisfaction.
Strategic value — extended influence into international development networks.
04
IT Help Desk Section Head
EarthLink Group · Baghdad, Iraq
Jun 2021 – Jun 2023
Led the IT support function for one of Iraq's leading telecom and internet providers, professionalizing IT service delivery across the organization.
Responsibilities
- Manage the IT support budget and resource allocation.
- Implement digital service-management tooling for ticketing, escalation, and SLA adherence.
- Supervise maintenance and infrastructure upgrades.
- Align IT with commercial and customer-facing teams.
Key Achievements
- +40% interdepartmental communication efficiency.
- −15% IT support costs and 20% annual hardware savings.
- +30% internal customer satisfaction.
Strategic value — professionalized IT service delivery.
05
IT Supervisor
BEECABLE Telecom · Baghdad, Iraq
May 2012 – Jul 2021
A nine-year tenure supervising IT operations — infrastructure projects, digital-security programs, and IT-policy development — building the operational foundation the later commercial roles rely on.
Responsibilities
- Lead infrastructure projects including network upgrades, migrations, and platform deployments.
- Develop IT-governance policies, security frameworks, and compliance standards.
- Manage vendor relationships and procurement.
- Supervise and mentor IT teams.
Key Achievements
- +25% operational efficiency via modernization.
- −35% cybersecurity incidents.
- +20% regulatory compliance.
- +15% team productivity.
Strategic value — built the operational and security foundation the later commercial roles rely on.
Strategic Collaboration, Advisory & Professional Engagement
For digital transformation discussions, commercial strategy engagement, government ICT initiatives, partnerships, advisory work, workshops, or speaking opportunities, connect directly.
Contact Hayder